Support centre

Connectivity

Portal synchronization

Check why the classroom display is current while the remote portal appears delayed.

Before you start

Check these first.

  • Confirm local sensing and the classroom display still work
  • Check the device timestamp and current network
  • Use a newly synchronized reading when retesting

Step-by-step

  1. 01

    Check

    Compare the local display time with the portal’s last update.

  2. 02

    Confirm

    Confirm the classroom network is available without interrupting local monitoring.

  3. 03

    Verify

    Refresh the portal after a newly synchronized record is received.

What success looks like

The portal timestamp advances while the device continues operating locally.