Support centre
How can we help?
Find a focused starting point for installation, devices, connectivity, dashboards and the school portal.
Start with the symptom
Turn a vague problem into a short checklist.
Record the classroom, time, affected device or sensor and the exact state shown. Then open the matching guide from the searchable list.
Troubleshooting flow
Device issueIs the Pi powered?Is Arduino serial connected?Is calibration complete?Is Wi-Fi connected?Check most recent reading
Offline device
Check power, service status, Wi-Fi and the last stored reading.
Open guide Missing readingsCheck the selected time window, serial packet and local SQLite history.
Open guide Calibration stateAllow the mandatory warm-up and calibration cycle to complete after a restart.
Open guide Serial disconnectedCheck the USB path, Arduino power and the Pi serial reader status.
Open guideStill need help?
Send a support enquiry with the evidence attached.
Include the reference number, classroom, timestamp, symptom and screenshot or export where available.